Contact Us

Contact Details

All official correspondence and enquiries directed to Playland Casino Ltd may be submitted through the channels set forth below. It is requested that all communications be clearly structured and include relevant account or reference information where applicable.

• Email Address: [email protected]
• Registered Address: 756b Finchley Road, London, England, NW11 7TH
• Website: www.playland.ie

Written correspondence addressed to the registered office should be directed to the attention of the Customer Relations Department. All submissions are processed in accordance with established internal procedures and applicable regulatory requirements.

Help & Support

Playland Casino Ltd maintains a dedicated customer support function responsible for the handling of enquiries, complaints, and requests for assistance submitted by registered users and members of the public. The following protocols and standards govern the administration of all support-related communications.

Submission of Enquiries

Enquiries may be submitted via the official email address provided above. It is required that all correspondence include the following information where relevant: the full registered name of the account holder, a valid contact email address, a concise description of the matter being raised, and any supporting documentation or reference numbers pertaining to the enquiry.

Response Time Standards

All enquiries received through official channels are acknowledged upon receipt. A substantive response is provided within a maximum period of five (5) working days from the date on which the enquiry is received and logged by the Customer Relations Department. Complex matters requiring internal review or escalation may be subject to extended processing timeframes, in which case the submitting party shall be informed accordingly.

Complaints Procedure

Formal complaints are processed in accordance with the complaints handling procedure maintained by Playland Casino Ltd. Upon receipt, each complaint is assigned a unique reference number and reviewed by a designated member of the customer relations team. The outcome of the review is communicated to the complainant in writing within the timeframe specified under the applicable procedure. Where a resolution cannot be reached through internal channels, the complainant retains the right to refer the matter to the relevant regulatory or alternative dispute resolution authority.

Operational Hours

Customer support services are operated during standard business hours. Enquiries submitted outside of operational hours are recorded and processed upon the resumption of standard working activities. No guarantee of immediate response is provided in respect of communications received outside of the designated operational period.

Data Handling

Personal data submitted in connection with support enquiries or formal complaints is processed in accordance with applicable data protection legislation and the privacy policy published on the official website of Playland Casino Ltd. Information provided is utilised solely for the purpose of addressing the relevant enquiry and is retained in accordance with the organisation's data retention obligations.